Returns and Exchanges

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We do hope that you will be happy with what you purchase. However, if for any reason you are not entirely satisfied with your goods, you may return any item in its original condition for a full refund within 21 days of delivery. 

 

Our Returns Policy

 

We accept returns on all items in a resaleable condition complete with tags. The item must be unworn and in its original condition. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you at cost.

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We will offer a full refund on full-priced goods (excluding any shipping cost) on your order if you return it back to us within 21 days of your receipt. Returns after this date will only be accepted at our discretion. We will refund the card that the original order was placed on within 3 days of receipt of your return, however the refund may take up to 10 days to complete dependent on the card issuer. 

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If you purchased from us in person on our pop up stall, you will need a receipt with proof and date of purchase.

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If your return is found to be in an unsaleable condition, you may be given the option of it being returned to you at your expense, or having a fee applied to cover our cleaning / ironing costs, this will be deducted from any refund given. 

Examples of unsaleable include: 

• Heavily creased garments

• Missing Tags 

• Any stains or signs of having been worn

Our garments are of premium quality and we have taken time and care in making them. Managing poorly handled returns takes considerable time and energy. Please consider this when returning your items to us.

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Sale Items

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Sale Items can be returned for exchange or shop credit only within 10 days from the date you receive the goods. 

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To Begin A Return

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If you bought from our online store, please go to returns@saharaboston.com to begin a return.

Please provide your order number and also the reason for return.

Once we have received this information, we will get back to you as soon as possible with the next step in the returns process.

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If you bought from us in-person at our pop up stall please send us an email at orders@saharaboston.com with details of your purchase. You will need to provide proof of purchase and reason for return. Once we have received this information, we will get back to you as soon as possible with the next step in the returns process.

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Once your return is received and inspected we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the item is approved then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days. 

You will receive an email confirmation of the refund when it is processed.

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Shipping

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Please note we are not responsible for paying the shipping costs for returning your item. Original order shipping costs are also non-refundable.

If you are shipping an item over £50, it may be worth considering using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.

It is also advisable to keep your shipping receipt just in case your shipment fails to reach us. This represents proof that you have sent the item back. If you hold on to this and your Return doesn’t turn up, then a claim by yourself can be submitted to the parcel carrier.

If you are returning goods from outside the UK please clearly mark the package as 'returned goods free of duty and tax' otherwise the goods will be unclaimed and returned to you.  

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Exchanges

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To begin an exchange please go to returns@saharaboston.com and enter your order number & email. Once we have confirmed availability of your replacement product you will need to send your item back to our stock centre. 

Once we have checked the condition of your item and confirmed the availability of the requested exchange we will send out the replacement free of charge. Depending on where you live, the time it takes for your exchanged product to reach you may vary.

*Please note that items can only be exchanged once, after that we can only offer a refund minus the shipping costs.

 

Late or Missing Refunds

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If you haven’t received a refund yet, there is often some processing time before a refund is posted. If possible please check with your bank that the payment is not pending. If you still have not received your refund, please contact us at orders@saharaboston.com

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